The David Cox Monster Story

As the consumer champion in charge of the Timeshare Consumer Association and Timeshare Exit & Support Services Ltd.,  consumers had a right to expect Cox to do due diligence – to investigate a business that was claiming to have a fantastic success rate in selling timeshare and helping with timeshare exits.

Mark Rowe and David Cox

By the time Cox got involved in timeshare, there were already many, many very visible complaints about Monster Travel and  cox chose to ignore all of that. Here is a sample of his advice about on the TCA website in 2014.  (Cut & pasted to include his usual and abundant spelling and grammatical errors) –

“Your might wish to view the companies video, if you so want to try and sell you timeshare.

The advice is clear, understandable and puts to bed the habitual claims from the industry that you the consumers should only visit with then and choose their recommended seller.

This company operates outside the grips of industry and clearly invests heavily in its company.

The sell my timeshare web site enterprise has its own TV shows and does dispose of its fair share of timeshare.”


“On Face value and on commitment to quality the enterprise appears to offer what they say they offer and as we have not received complaints and there is not noticeable complaints reported from our friends, they appear to do what it says on the tin.”

By the next year, TESS was accepting thousands of pounds from Monster to provide ‘legal services’ to timeshare owners that had been persuaded by promises made by Monster of a mix of selling timeshares,  supposedly exceptional travel discounts and even a threefold return on investment that was claimed to be achievable in 14 months if consumers bought ‘Monster Credits’. And at the heart of the Monster sales patter was the promise that TESS would provide expert legal services to help timeshare owners with relinquishment and ‘compensation’ – they even used the phrase that ‘TESS are ‘recommended by the TCA’ – strange that as Cox owned both! So TESS received around 2,000 paid for referrals at £540 a time – whilst consumers were stuck with Monster Credits which they quickly discovered, most certainly did not “do what it said on the tin.”

Fast Forward To The Present

After a considerable period of defending, endorsing and taking huge amounts of money from Monster (paid for by consumers persuaded to but Monster Credits), David Cox has now been busy removing previous favourable references where he can (not of course on the TCA site because thanks to him, Monster control it)- and launching a big attack – very much now calling them crooks. 

Astonishingly, he is now claiming that he (TESS) were the ones to expose Monster / – even though he previously not only defended Monster – but actually attacked those publishing online warnings about them.

Perhaps even more astonishingly, TESS is now contacting consumers that were referred to them by Monster and is now offering to provide a ‘no win no fee’ claim against them on their behalf – all TESS want is 40% of any successful claim. Let’s analyse this offer.

1. TESS and their previous sister operation the TCA  defend and endorse Monster and allow Monster to use their names to sell Monster Credits.

2. TESS receives around a half a million pounds from Monster, paid of course by the very same consumers.

3. TESS, by their own admission, (contained in a report published by TESS)  have not achieved the contractual releases promised to some 2000 consumers.

4. TESS now wants to earn more money from the same consumers by providing a claims service.

5. The offered service is only for those that paid by credit card (many were persuaded to pay by bank transfer).

6. The claim is actually based on what is known as a Section 75 claim – standard protection for consumers that pay by credit card.

7. Making a Section 75 claim can be done directly by a consumer for free.

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